FAQ

FREQUENTLY ASKED QUESTIONS

 If you don't see your question answered here, please ask away! ROOVYBYROSE@Gmail.com.

SHIPPING COSTS

We offer a standard shipping flat rate of $5 per order for orders under $50. Orders from $50 - $150 are free. Orders over $150 will be charged for a shipping flat rate of $7.   

FREE SHIPPING for orders $50+* (excludes rope purses).

PROCESSING AND DELIVERY TIME

After you order, you will receive a confirmation by email. Ready to ship products will ship out within 5 business days. All orders are sent via USPS with tracking. You will receive an email the day your order is shipped. Delivery typically takes 2-4 days. Thank you for your patience. 

LOCAL PICKUP

We are now offering local pickup for Ashland, OR residents only.

INTERNATIONAL SHIPPING

At this time, Roovy by Rose does not offer international shipping though our site's regular checkout. If you are international and would like to order from us, please email us at ROOVYBYROSE@gmail.com.

RETURNS

Roovy by Rose is unable to offer returns or exchanges at this time due to Covid-19, stock and the small scale of our business. Please reach out if you have an issue with your order.

3D MASKS

At this time, Roovy by Rose is no longer selling 3D mask and KN95 mask covers. If you are interested in purchasing one, please email ROOVYBYROSE@gmail.com.

GIFT WRAPPING

Gift wrapping is available. Please indicate if you'd like an item gift wrapped on the Cart Page's note section. You may include a short message as well. 

 

Shoot me any email if you have any other questions. Here to help! RoovyByRose@gmail.com.