FAQ

SHOP HIATUS

Roovy by Rose will be taking a short term hiatus starting Friday February 4, 2022. During this time, I will be focusing on a new artistic journey that will require my sole focus. My goal is to reopen Roovy for business in early May. Thank you for your support over the past year and a half, and thank you for your understanding at this time. 

FREQUENTLY ASKED QUESTIONS

 If you don't see your question answered here, please ask away! RoovyByRose@Gmail.com.

FREE SHIPPING for orders $50+* (excludes rope purses).

3D MASKS

Sizing: Sizing is approximate as these are handmade items. Please note sizing includes the material size only, not the earloops. 

Width (across face from ear to to ear; does not included earloop length): Small - 8.25in; Large - 10.25in. 

Height (nose to chin): Small: 6.25in; Large 7in. Sizing is gender-neutral. 

Material: Masks are 3D design and have 2 layers of material, typically 100% cotton for both layers unless otherwise noted. 

KN95 REMOVABLE CLOTH MASK COVER

These cloth mask covers fit KN95 masks. NOTE: KN95 mask is NOT included in purchase of mask cover. Only cloth mask cover is included in purchase. All fabrics are 100% cotton and handmade. 

RETURNS

Roovy by Rose is unable to offer returns or exchanges at this time due to Covid-19, stock and the small scale of our business. Please reach out if you have an issue with your order.

DELIVERY AND DELIVERY TIME

After you order, you will receive a confirmation by email. Ready to ship products will ship out in 5 business days. All orders are sent via USPS with tracking. You will receive an email the day your order is shipped. Delivery typically takes 2-4 days. Thank you for your patience. 

SHIPPING COSTS

We offer a standard shipping flat rate of $5 per order for orders under $50. Orders from $50 - $150 are free. Orders over $150 will be charged for a shipping flat rate of $10.  

Please note: All rope bags, purses and totes are $7 flat rate for shipping. Because our rope bags are buliker, they require larger shipping packaging. Free shipping is not included for our rope purses because of this reason. $7 flat rate shipping will be included in all rope purse, bag and tote orders. 

INTERNATIONAL SHIPPING

At this time, Roovy by Rose does not offer international shipping though our site's regular checkout. If you are international and would like to order from us, please email us at ROOVYBYROSE@gmail.com.

MASK CARE

Roovy by Rose sells non medical masks only. The CDC recommends the public wearing a fabric mask while out of the house. For best practice, wash your hands before putting on your mask and after removing. While wearing the mask, try not to mess with it once it is on and try your best not to touch your face! Warning: non-medical masks are not replacements for medical grade personal protective equipment (PPE) and do not guarantee protection against pandemic.

Care Instructions for regular masks: Masks should be hand washed only and laid flat to dry. DO NOT put in the washing machine or dryer. 

Care Instructions for masks with embellishments (sequins, trim, glitter, etc.): Put the mask into a paper bag and leave it in a warm place for at least two days. 

BABY ITEMS CARE

Machine wash gentle cold, non-chlorine bleach, tumble dry low, cool iron.

GIFT WRAPPING

Gift wrapping is available. Please indicate if you'd like an item gift wrapped on the Cart Page's note section. You may include a short message as well. 

 

Shoot me any email if you have any other questions. Here to help! RoovyByRose@gmail.com.